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Declined promotional Cashback

_Stuart_B
Hooked
Posts: 7
Registered: ‎22-09-2017

Declined promotional Cashback

TopCashBack have been chasing a promotional cashback of £63 that I never received.
This has been ongoing for about 4-5 months.
They have updated me today saying PlusNet have declined the cashback:

TopCashBack
"The reason given to us for the decline is "Another Marketing Channel"

I have used cash back apps before.  I purchased the product the same way I have done in the past and have never had an issue (not just plusnet, via various businesses). 

They stated this meant that I may have used another voucher (I didn't) or "cookies".

TopCashBack have confirmed that I have a registered click with them and I went through with the purchase (I am 6 months into a contract).

Please can someone look into this for me?


4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 14,360
Thanks: 5,286
Fixes: 379
Registered: ‎30-07-2007

Re: Declined promotional Cashback

Was there a Plusnet provided Reward card included in the offer?  That's a common reason for third party cashback rejection

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

_Stuart_B
Hooked
Posts: 7
Registered: ‎22-09-2017

Re: Declined promotional Cashback

Hi 

Yes,  have attached the promotion

To be honest I only just managed to find this and have realised I received the Plusnet Card.
It is the £63 promotion that I have no record of.
Do you know if that come from PlusNet or TopCashBack?


_Stuart_B
Hooked
Posts: 7
Registered: ‎22-09-2017

Re: Declined promotional Cashback

Anyone know anything about the above?

_Stuart_B
Hooked
Posts: 7
Registered: ‎22-09-2017

Re: Declined promotional Cashback

Ah well.
Guess in the future I need to avoid PlusNet and TopCashBack.
Lesson learnt.