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Data allowance exceeded, payment limit raised, but speeds still capped?
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Data allowance exceeded, payment limit raised, but speeds still capped?
05-06-2012 11:26 AM
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I exceeded my 'Option 2' data allowance of 15GB, and my broadband speed was heavily capped.
As per an email I received from PlusNet, I went to the following link (https://portal.plus.net/my.html?action=control_your_broadband) and increased my monthly spend by up to £10 to cover an additional 10GB. However, my broadband speeds still appear to be significantly capped.
Anyone know how to get the cap lifted immediately?
Thanks,
Peter
As per an email I received from PlusNet, I went to the following link (https://portal.plus.net/my.html?action=control_your_broadband) and increased my monthly spend by up to £10 to cover an additional 10GB. However, my broadband speeds still appear to be significantly capped.
Anyone know how to get the cap lifted immediately?
Thanks,
Peter
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Re: Data allowance exceeded, payment limit raised, but speeds still capped?
05-06-2012 11:42 AM
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I suspect that you have fallen foul of the same problem I had.- a product mismatch on various systems
I suggest calling to try to sort it out
As a matter of interest what did the email say - if it said you could add £5 extra lumps then there is definitely a product mismatch as on Broadband Your Way Option 2 it should be in 1GB chunks
I suggest calling to try to sort it out
As a matter of interest what did the email say - if it said you could add £5 extra lumps then there is definitely a product mismatch as on Broadband Your Way Option 2 it should be in 1GB chunks
Message 2 of 6
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Re: Data allowance exceeded, payment limit raised, but speeds still capped?
05-06-2012 11:55 AM
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Thanks.
The email and the web control panel allow for 1GB increments.
Quote from: Oldjim As a matter of interest what did the email say - if it said you could add £5 extra lumps then there is definitely a product mismatch as on Broadband Your Way Option 2 it should be in 1GB chunks
The email and the web control panel allow for 1GB increments.
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Re: Data allowance exceeded, payment limit raised, but speeds still capped?
20-06-2012 11:16 AM
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Message 4 of 6
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Re: Data allowance exceeded, payment limit raised, but speeds still capped?
20-06-2012 2:04 PM
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This is fixed now. One of the PlusNet support team brought forward my switch to the new package.
Cheers ...
Cheers ...
Message 5 of 6
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Re: Data allowance exceeded, payment limit raised, but speeds still capped?
20-06-2012 2:12 PM
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