Dabs voucher incentive...
Quote I hope you see sense and make him an agreeable offer
We've given M&S vouchers to the value of the DABS ones and then given two month's free service which very nearly equates the value of one of the values.
I was due £100 in dabs vouchers, when I chased it up I was sent two £25 evouchers which had expired before I could use them and one £20 m&s voucher in the post for no reason, never mind the fact I hadn't agreed nor accepted this as a conclusion. When I complained you offered me two months discounted broadband, it doesn't take a mathematical genius to work out I had been grossly under compensated.
Having said that I have since been in communication with James Bailey and we have reached a satisfactory conclusion, my faith is restored in some but not all those who work at PN and for that I thank mr Bailey for his help on this. Kudos to James, maths lessons for others
There's obviously been a misunderstanding here, apologies if I've missed this being stated but I was under the belief that you were due to receive £50 and that you had been sent £50 worth of vouchers. Hence above the original value of the offer and why I was surprised at some of your responses.
Bear with my whilst I check your account to confirm what was due, I'll make sure we increase our offer if we haven't met the value of what was accountably promised to you originally.
Bear with my whilst I check your account to confirm what was due, I'll make sure we increase our offer if we haven't met the value of what was accountably promised to you originally.
webwisehost,
Every time I think we've seen the last of this issue something else pops up, sorry to hear about this.
I'm going to pick this up with marketing and do some work to look at all the customers that should have received vouchers and make sure they've all been received.
Adam
Every time I think we've seen the last of this issue something else pops up, sorry to hear about this.
I'm going to pick this up with marketing and do some work to look at all the customers that should have received vouchers and make sure they've all been received.
Adam
OK we've checked our fulfilment list and we're confident all have been requests have been covered.
webwisehost,
We're just seeing if we have any vouchers in the office at present that we can send straight out. I'll keep you posted on this one.
webwisehost,
We're just seeing if we have any vouchers in the office at present that we can send straight out. I'll keep you posted on this one.
No problem, I'll make sure someone replies soon 
PS If there is anyone else out there who hasn't received their vouchers please do let us know, we're still finding out up to 4 months down the line that some customers have not received these.
I'm going to see what can be done to pro actively look at who was eligible against all the voucher requests we've actually fulfilled at this side.
PS If there is anyone else out there who hasn't received their vouchers please do let us know, we're still finding out up to 4 months down the line that some customers have not received these.
I'm going to see what can be done to pro actively look at who was eligible against all the voucher requests we've actually fulfilled at this side.
Sorry for that Adam but far too many people are very quick to complain, but rarely praise when it's deserved, so I like to give positive feedback too.
but far too many people are very quick to complain, but rarely praise when it's deserved, so I like to give positive feedback too.
Hugbubble,
Sorry for the slightly delayed response, I've spoken to the appropriate team again and it seems we're awaiting a delivery of vouchers. You're the top of the list to get yours when the arrive. I'll keep you posted.
Sorry for the slightly delayed response, I've spoken to the appropriate team again and it seems we're awaiting a delivery of vouchers. You're the top of the list to get yours when the arrive. I'll keep you posted.