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Contract upgrade

irmarsay
Newbie
Posts: 1
Registered: ‎14-04-2023

Contract upgrade

I recently renewed my broadband contract with a 24 month deal with a confirmation email at £24.99. On looking at my online account it suggests a monthly payment of £26.53. Could you explain this to me please?
1 REPLY 1
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Contract upgrade

Hey there @irmarsay sorry about the delay in getting back to you. At the moment there are only 2 front line staff on the forum and we are still doing Twitter and Facebook as well.

 

I have sorted out the discounts. Not entirely sure why they are different to what you agreed but it's now sorted for you Smiley

 

Do you need anything else?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team