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Discounts not applied after Price Increase

FIXED
Terranova667
Pro
Posts: 1,509
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Discounts not applied after Price Increase

Hi, it seems that no discounts have been applied since the price Increase, the Email I got back in February stated there would be an increase of £4.92 making my new monthly bill £37.81 yet in my Members centre my new monthly bill is showing as £42.31 an increase of £9.92, can someone from Staff look into this please, thanks.

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Discounts not applied after Price Increase

Hi @Terranova667

I've had a look at this for you and I'm really sorry for the confusion. From what I can see we haven't yet increased your monthly discount following the price increase but that should happen before your next bill is produced, so you should still be charged correctly. For now I'd ignore the figure shown in the portal.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Terranova667
Pro
Posts: 1,509
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: Discounts not applied after Price Increase

@Gandalf thanks for the reply and looking into this, Ok I will ignore the Member portal figure, my next bill is issued on the 20th so will see if the discount is applied then.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Discounts not applied after Price Increase

Fix

@Terranova667 - Just checked your latest bill and looks good to me. The discount has been automatically increased by 14.4% in line with the price increase.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Terranova667
Pro
Posts: 1,509
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: Discounts not applied after Price Increase

@Gandalf hi Yeah everything looks good, Price in the Members area has also updated to the right amount, thanks again for looking into this.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Discounts not applied after Price Increase

Excellent, no problem let us know if there's anything else you need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet