Contract renewal

[#1]

My contract renewal is now approaching.

I presently pay £32.36 per month for the 300Mb service.

My renewal offer is £34.99 per month rising to £37.99 from 31st March.

However, new customers are offered £28.99 per month rising to £31.99 from 31st March, a saving of £5.00 per month.

How do I negotiate a reduction? I am deaf.

[#2]

Hey @Eggs,

When it comes to contract negotiation, we have two options: you can either check out the renewal deals online in our member center or give us a call. 

I recommend giving us a call because we can often be more flexible over the phone. However, I understand that since you mentioned you’re deaf, calling might not be easy for you.
 

There’s a service called Relay UK that can assist you, not just with us but with any company you need to contact. You can find more information about Relay UK here.

Hearing - accessibility needs | Help | Plusnet

[#3]

Is there anything here that might help you ? -

https://www.plus.net/help/legal/support-for-customers-with-disabilities/hearing/ 

I didn't know this existed -

Contact us using a British Sign Language video interpreter 

.

[#4]

Thanks for this Marsh. I will take a look at the Relay service.

But why are you using American spelling?

[#5]

It's a young(er) generation thing! 

Moderator's note:
Full quote of preceding post removed as per Forum rules.

[#6]

To be fair to Marsh, the system we use to reply to forum posts auto-corrects to American spellings all the time.

Either that or Marsh is secretly American