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Contract renewal query

FIXED
maxheadroom
Dabbler
Posts: 20
Fixes: 1
Registered: ‎23-09-2012

Contract renewal query

I recontracted on 17/4/23 for 24 months @£24.99 but when i log into my account it says £26.53.
4 REPLIES 4
maxheadroom
Dabbler
Posts: 20
Fixes: 1
Registered: ‎23-09-2012

Re: Contract renewal query

Missed an email with new contract summary, it says line rental £24.99 a month then £26.53 from month 25.
maxheadroom
Dabbler
Posts: 20
Fixes: 1
Registered: ‎23-09-2012

Re: Contract renewal query

Can plusnet cs staff sort this out please. My bill is due next week and i want it to be correct.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,896
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Contract renewal query

Hi @maxheadroom I've just fixed the discounts for you to correct the billing so it shows at the correct amount for your deal now. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
maxheadroom
Dabbler
Posts: 20
Fixes: 1
Registered: ‎23-09-2012

Re: Contract renewal query

Fix
Correct amount now showing. Thanks