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Contract renewal Not taken place

neillie
Newbie
Posts: 1
Registered: ‎02-05-2023

Contract renewal Not taken place

My new contract was supposed to start on the 3rd April 2023, however, the renewal has not yet shown up in my account, and I have now been billed for this month. This new bill is still for the old contract which is due to end on the 10th May 2023, and hence, after that I have been charged at the full non-contract cost.

 

Could somebody please look into this?Huh

 

Thanks

1 REPLY 1
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 322
Thanks: 127
Fixes: 20
Registered: ‎02-05-2023

Re: Contract renewal Not taken place

@neillie  Hey, I've taken a look at your bills. I've popped a ticket onto your account explaining everything. You can view this here https://www.plus.net/wizard/?p=view_question&id=233656990. 

 

Please get back in touch if you need anything else!

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team