cancel
Showing results for 
Search instead for 
Did you mean: 

Reward card query

jdmac
Grafter
Posts: 38
Thanks: 1
Registered: ‎10-03-2011

Reward card query

Hi there

Not sure if anyone can help on here, but when I moved back to Plusnet last year, part of the offer was a £75 reward card - I don't appear to have ever received this. I remember claiming it in November but have not received a card. Can anyone help? Many thanks

5 REPLIES 5
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Reward card query

Hi @jdmac I've sent off a query to our billing team to chase that up for you. I should get a response within the next few days so I'll be back in touch when that comes through. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Reward card query

Hi @jdmac I've had a response today saying we'll get another card sent out for you. Please allow 14 days for that to arrive.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jdmac
Grafter
Posts: 38
Thanks: 1
Registered: ‎10-03-2011

Re: Reward card query

Thank you so much - you are a star!
jdmac
Grafter
Posts: 38
Thanks: 1
Registered: ‎10-03-2011

Re: Reward card query

Thank you received a cheque this morning. Thank you for your help.
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
Thanks: 583
Fixes: 99
Registered: ‎27-11-2020

Re: Reward card query

Awesome, glad to hear it @jdmac happy spending!

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team