Confused by my exclusive offer

[#1]

I received an email from Plusnet a few days ago offering me an "Exclusive offer".  The offer basically invited me to switch to Fibre, that doesn't require a landline, save £2 a month and that there will be no change to my current contract term which stays exactly the same.

I no longer use my landline and my current contract runs out in January next year so thought I'd take up the offer and save a few pounds.  

When I tried to sign up to this offer by clicking on the sign up button in the email I repeatedly received a message saying there was a problem, to try again later or phone a 0800 number.

I phoned the number given, explained my difficulty and was put through to the retention department.

They have a completely different interpretation of my "exclusive offer".  They maintain that I can't accept my exclusive offer with my existing contract term  which ends in January 2026 and that I have to take out a new contract of 18 or 24 months,

Who is correct?  Me, who reads "no change to current contract " as ending in January 26  or retention who thinks it refers to my current contract which was a 24 month one started in January 24?

Has anyone else had a similar offer and successfully ,maintained their existing contract end date?

Hopefully I've attached the relevant part of my exclusive offer email

[#2]

I agree @veloman , that email claims it doesn't alter your contract term, but unless there have been recent changes (as suggested therein), switching from a fibre + phone product to SoGEA (No phone) entails a new contract.

This needs staff (or SU?) clarification.

[#3]

This needs staff (or SU?) clarification

@jab1 abolutely correct! However the SUs arent aware of anything.

@veloman I'll escalate this for staff review

[#4]

Thanks @jab1 .  Personally I feel I am correct if for no other reason than my "exclusive offer" which could save me £2 a month until my contract ends in January next year is not as financially beneficial as accepting an already on the table offer of the same service at a £5 a month saving but with a new 24 month contract. 

I may well take out a new contract as I was assured there would be no early termination charges but feel disappointed that  either PN sent me a totally ambiguous email and with a sign button that doesn't work or their retention staff have not received proper instruction  on how to process this exclusive offer.

Attachment shows error message when trying to sign up

[#5]

@MisterW Thanks.

@veloman I suspect that PN have belatedly realised that offer email shouldn't have been sent, hence the 'block'.

[#6]

Moderator's note:
Thread moved from Broadband to My Account/Billing

[#7]

@jab1  I suspect you are right, annoying though as I have wasted a fair bit of time on it with trying to get the sign up button to work, telephone calls and posting on this forum.  Would be nice if it was a case of sending it in error for PN to apologise.

Anyway I have decided to save some money and take out a new contract for broadband only as I no longer use my landline.