Why is my latest in contract bill so high?

[#1]

Hi again

Had an email with my latest bill & the amount looks a lot higher then I'm used to paying.

Logged in to my members centre to look at the latest bill & it seems I'm being charged £20.04 Promotional discount.

I know there have been issues with my account not generating bills recently which has now been sorted finally, but is this latest generated bill actually correct?

Regards

Lee

[#2]

When does your contract end? Not saying that is the issue, but...

You probably need to talk to PN accounts.

[#3]

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@jab1 wrote:

When does your contract end? Not saying that is the issue, but...

You probably need to talk to PN accounts.

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March 2026, that's why I put in contract in the thread title. 

[#4]

Can't see it. 😕

[#5]

@PowerLee 

I know there have been issues with my account not generating bills recently which has now been sorted finally,

I suspect that's the problem.  Where the discount is shown as a charge, its usually because of a contract change. Since accounts are invoiced monthly in advance, where there is a contract change mid month, there's a pro-rata credit for any advance payment. Where there's also a discount, that then appears as a pro-rata charge.

I suspect in your case, because of the billing issues, the system has got confused . You need to either call in or possibly wait for a staff member to sort it out.