Confused about referral amounts.

[#1]

I have just noticed that two of the people I have referred to Plusnet still have active accounts (Fibre 74) but whereas one friend's referral pays me £1.25, the other friend's referral only pays £0.75. Does anyone know why that would be, if they're on identical packages? Thanks 😁

[#2]

@bigblueamazon 

Possibly because one has a phone service with PN (worth 50p referral value) and the other doesn't?

[#3]

Thank you so much - yes, I think one of them still has a landline.
I didn't think of that! 🙏🏻👏🏻

[#4]

Just an update to this question - I've just spoken with both friends and neither of them has a landline. They've both only got fibre. 

[#5]

@bigblueamazon your referral values sound a bit strange, the £0.75 sounds wrong. I wonder if one of your referrers originally had Fibre with landline and then changed products to Fibre only

The values are here https://www.plus.net/help/my-account/earn-money-with-referrals/

[#6]

Ah yes, that's it - one of them did have a landline until a couple of months ago when she renewed her contract. It just seems odd that the friend who has never had a landline earns me £1.25 whereas the one who did have it and now doesn't earns me 75p even though they're both on the same package name.

Thank you 🙏🏻

[#7]

That may explain how it happened but AFAICS it's still wrong!! I'd call customer services to ask them to explain, and quote them the faq

[#8 · Accepted solution]

I looked into this earlier, I think it was due to timings when the phone was removed from the other account.

Should be correct going forward and I’ll credit the missing 50p.

[#9]

You're a star

[#10]

Thank you, Anoush - fabulous!!  ⭐

And thanks to everyone else as well. What a lovely community forum ❤️🙋🏻‍

Much appreciated.