Hello Plusnet Support Team,
I’m writing to query my latest bill, as I’ve noticed a charge that doesn’t seem to match the price agreed when I changed my contract.
When I agreed to the new contract, I was informed that the monthly cost would be £31.99, and that any price increase would only apply from next year. This was also confirmed in your email about changing my product.
However, my most recent bill shows a charge of £47.99, which is higher than expected.
Could you please clarify:
• Why my latest bill is £47.99 instead of £31.99
• Whether this includes any one-off charges, overlapping services, or charges related to my house move
• When the new contract price of £31.99 will fully take effect
I’d appreciate it if you could provide a breakdown of the charges on this bill.
Thank you for your help.
Kind regards,
Carlos
Account username: <Redacted>
Moderator's note:
Personal information removed from a public forum (to an area that staff can see).
