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Changing from Extra fibre to Unlimited fibre - naff deal?

wrightgj
Grafter
Posts: 39
Registered: ‎30-05-2011

Changing from Extra fibre to Unlimited fibre - naff deal?

Hi all,
I'm currently on Extra fibre and assumed that as the top package now comes as unlimited, I would be converted over automatically?
I raised a ticket to get the usage cap removed, but was told that I would need to take out a new 18 month contract at 19.99 a month just to have the cap removed? This doesn't sound a very appealing offer to me, as new joiners currently get unlimited usage on the equivalent package and half price 9.99 for the first six months...
cheers
graham
9 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Changing from Extra fibre to Unlimited fibre - naff deal?

Hi there,
I'd recommend having a word with our COT team to see if they can arrange something for you? I daresay it'd be possible Smiley
wrightgj
Grafter
Posts: 39
Registered: ‎30-05-2011

Re: Changing from Extra fibre to Unlimited fibre - naff deal?

Ok, thanks. but who are the COT team?  Smiley
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Changing from Extra fibre to Unlimited fibre - naff deal?

Customer Options team - basically call our regular support number but choose the option that you're thinking of leaving.
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Changing from Extra fibre to Unlimited fibre - naff deal?

[quote=Plusnet Member Centre]Call our Customer Options Team on: 0845 140 6002 or 0330 123 9197
    Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
    Saturday: 9.00am - 5.30pm
    You'll need your username and password handy
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Changing from Extra fibre to Unlimited fibre - naff deal?

Thanks very much purleigh Smiley
wrightgj
Grafter
Posts: 39
Registered: ‎30-05-2011

Re: Changing from Extra fibre to Unlimited fibre - naff deal?

Ok, thanks. Shame it's a telephone number.
I tried via a ticket and they didn't seem to understand the issue. It seems strange you need to threaten to leave when my cap was raised from 120GB to 250GB with no fuss.
I guess I need to start looking at what the competition are offering if that's the case.
As a tester I tried the product change route and it seems the line rental has gone up 50p and my talk anytime would now be £5 rather than £4?
regards,
graham
wrightgj
Grafter
Posts: 39
Registered: ‎30-05-2011

Re: Changing from Extra fibre to Unlimited fibre - naff deal?

.deleted duplicate
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Changing from Extra fibre to Unlimited fibre - naff deal?

You are not threatening to leave, that team handle both Customer Options and Retentions. Giving them a call enables account details to be reviewed and hopefully an offer made which the customer is happy with.
You've nothing to lose by trying.
David
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Changing from Extra fibre to Unlimited fibre - naff deal?

I'm a little confused
Quote
I tried the product change route and it seems the line rental has gone up 50p and my talk anytime would now be £5 rather than £4?

I thought if you were only changing the broadband part of your package it had no effect on the telephone part, after all the Plusnet Talk Service Terms states:
Quote
The Talk Service terms and Price guide operates independently to the Broadband Service terms and Price guide.

Reference http://www.plus.net/info2/legal/index.html
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