Changing from Extra fibre to Unlimited fibre - naff deal?
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Changing from Extra fibre to Unlimited fibre - naff deal?
25-06-2013 3:37 PM
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I'm currently on Extra fibre and assumed that as the top package now comes as unlimited, I would be converted over automatically?
I raised a ticket to get the usage cap removed, but was told that I would need to take out a new 18 month contract at 19.99 a month just to have the cap removed? This doesn't sound a very appealing offer to me, as new joiners currently get unlimited usage on the equivalent package and half price 9.99 for the first six months...
cheers
graham
Re: Changing from Extra fibre to Unlimited fibre - naff deal?
25-06-2013 4:02 PM
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I'd recommend having a word with our COT team to see if they can arrange something for you? I daresay it'd be possible
Re: Changing from Extra fibre to Unlimited fibre - naff deal?
25-06-2013 4:09 PM
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Re: Changing from Extra fibre to Unlimited fibre - naff deal?
25-06-2013 4:13 PM
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Re: Changing from Extra fibre to Unlimited fibre - naff deal?
25-06-2013 4:29 PM
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Re: Changing from Extra fibre to Unlimited fibre - naff deal?
25-06-2013 4:34 PM
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Re: Changing from Extra fibre to Unlimited fibre - naff deal?
25-06-2013 5:31 PM
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I tried via a ticket and they didn't seem to understand the issue. It seems strange you need to threaten to leave when my cap was raised from 120GB to 250GB with no fuss.
I guess I need to start looking at what the competition are offering if that's the case.
As a tester I tried the product change route and it seems the line rental has gone up 50p and my talk anytime would now be £5 rather than £4?
regards,
graham
Re: Changing from Extra fibre to Unlimited fibre - naff deal?
25-06-2013 6:11 PM
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Re: Changing from Extra fibre to Unlimited fibre - naff deal?
25-06-2013 7:22 PM
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You've nothing to lose by trying.
Re: Changing from Extra fibre to Unlimited fibre - naff deal?
25-06-2013 9:24 PM
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Quote I tried the product change route and it seems the line rental has gone up 50p and my talk anytime would now be £5 rather than £4?
I thought if you were only changing the broadband part of your package it had no effect on the telephone part, after all the Plusnet Talk Service Terms states:
Quote The Talk Service terms and Price guide operates independently to the Broadband Service terms and Price guide.
Reference http://www.plus.net/info2/legal/index.html
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Opinions expressed in forum posts are those of the poster, others may have different views.
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