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Change of cease date before it goes ahead on 14/12 - is this possible?

Newbie
Posts: 2
Registered: ‎09-12-2020

Change of cease date before it goes ahead on 14/12 - is this possible?

Hi Plusnet,

 

I've tried the online chat but it's always offline, and I've sent a PM via Twitter but there's been no response. I have a cease on my account that's due to go ahead on 14/12 but I wish to extend this to 05/01/2021 - is this possible? The 14th is fast approaching and I'd like confirmation either way before the date.

 

Thanks!

 

 

3 REPLIES 3
Newbie
Posts: 4
Thanks: 2
Registered: ‎09-12-2020

Re: Change of cease date before it goes ahead on 14/12 - is this possible?

Surely you will have had an email or a text telling you to ring an 0800 number to pay your bill? Just ring 0800 077 8488, I'm sure you have been informed.

Newbie
Posts: 2
Registered: ‎09-12-2020

Re: Change of cease date before it goes ahead on 14/12 - is this possible?

This has been resolved via Twitter, thread can be closed. Thank you.
Plusnet Help Team
Plusnet Help Team
Posts: 18,011
Thanks: 5,744
Fixes: 963
Registered: ‎21-04-2017

Re: Change of cease date before it goes ahead on 14/12 - is this possible?

Thanks for your post @jplusuk 

I picked this up over Twitter yesterday, putting an amend through to the supplier systems to change the date on the cease order. I can confirm that's now been changed. Let us know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team