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Change bank account

Posts: 2
Registered: ‎29-08-2019

Change bank account


I want to change the bank from which I pay the direct debit.  Is there an online way of doing this?
Having spent the last couple of hours trying to find a way I thought Id ask the experts Smiley


E John

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Posts: 22,724
Thanks: 9,446
Fixes: 150
Registered: ‎22-08-2007

Re: Change bank account

Hi John,

Yes, it is an easy enough to do task ... but a wee bit tricky due to an elusive issue with the user centre rendering.

  1. Log into the user portal
  2. That should present a "your bill box"
  3. Click the "edit payment method" link
  4. Scroll to the bottom of the page - you should be able to see your current payment method just above the black footer
  5. Resize the browser window by whatever means (minimise / restore down / maximise)
  6. That will move the black footer out of the way exposing the Change Payment Method button

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