Have been with Plusnet for about 15 years now, always been ok. Our contract ends next month and I am giving some thought to leaving. We have our mobile phones with Vodaphone and i can get a much cheaper package switching broadband to them. If I leave next month which is one month before contract ends am I right in thinking I will pay the last month, no matter what, I am ok with this but would prefer to know I would pay no extra costs on top of this. Before any one says switch to Plusnet mobile its a definite no, we tried it once years ago and signal was awful, wouldn't work in the house at all. I don't really want to leave but there are better deals around which will save us money. Any advice appreciated
Re: Billing Enquiry
Thanks for getting back to us, I did chat on line to one of your people, but i am still none the wiser as to what our new monthly cost will be after our contract ends on 31/12/22. I also notice it says on my present contract I have your new Super Router, I most definitely do not, I bought previous version on Ebay. If I sign up again do I have to pay for your new super router. I would like to stay with Plusnet but my partner wants to switch to Vodaphone as we can get a better deal already having mobile phone contracts with them. if you could tell me what the new monthly price will be and do I have to pay for a new super router I would appreciate it. I will then talk things over with her who runs the household budget and get back to you Many Thanks
Re: Leaving Plusnet
Hey there @denwyn sorry to see you leave. Has anyone from the Customer Options team tried to retain you with a better deal at all?
If you were to leave, you'd be charged for the early termination fees (if it was a month before the contract) which is a reduced amount of the final bill.