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Cashback

00tim99
Interested
Posts: 1
Registered: ‎18-04-2020

Cashback

Hi, I went live with Plusnet on 21/02/2020 and have yet to receive my email regarding cashback. 
Please help.

5 REPLIES 5
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Cashback

Hi @00tim99, thank you for getting in touch.

I have created a support ticket on your account to address your query. Please click here to view my response.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
jenisloane
Browser
Posts: 2
Registered: ‎21-04-2020

Re: Cashback

I had the same problem, they never sent email and we extremely unhelpful when i called, telling me I had to 'find the email myself' and that it was probably in my junk. They wouldn't confirm the sender address and told me i came from a third party. I suspect it is a total con! Very disappointed with the service. 

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Cashback

Hi @jenisloane

 

I had a look into your account and cashback email was sent to you back in September 2019. Code from this email is valid for 60 days so unfortunately this cashback offer has now expired.

You can find more details about Cashback offers here

 

Please accept apologies for this inconvenience.

dvorak
Moderator
Moderator
Posts: 28,517
Thanks: 6,305
Fixes: 1,459
Registered: ‎11-01-2008

Re: Cashback


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jenisloane
Browser
Posts: 2
Registered: ‎21-04-2020

Re: Cashback

I spoke to one of your advisors yesterday. There are logs on the system of me calling to enquire. No email was ever received. Despite my queries within the timeframe they never sent a follow up and told me that I must find that email. Now I have looked through all my emails I know it was never received. I’m waiting for a call back from your colleague, hopefully they can resolve this now. Better late than never. He has been much more accommodating than the people I spoke with back in October.