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Cashback email not received

Netizen
Browser
Posts: 2
Registered: ‎21-10-2019

Cashback email not received

My broadband went live on 30th September and I have not yet received the cashback email! I've already checked spam and junk folders and still nothing.

Could you please look into/sort this out for me?

Kind regards

Tags (1)
3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,212
Thanks: 9,163
Fixes: 1,477
Registered: ‎21-04-2017

Re: Cashback email not received

Thanks for getting in touch @Netizen 

I'm sorry to see you've not received an email to redeem your cashback. Our system is showing this to be sent on 09-Oct-2019 00:02 from no-reply@plusnetrewards.com however to make things easier I've added the link to the form that the email contains to a ticket on your account you'd be able to view Here.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Netizen
Browser
Posts: 2
Registered: ‎21-10-2019

Re: Cashback email not received

Thanks, I have now followed your link and am awaiting the reward to arrive by post.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Cashback email not received

Thank you @Netizen,

 

You should receive this within the next 30 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team