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Cashback email missing

Posts: 3
Registered: ‎16-09-2019

Cashback email missing

I have yet to receive an email to claim my cashback. There's nothing in my spam folders and this seems to be a pretty common problem for new customers. Please can you help me in claiming my £75?


Plusnet Help Team
Plusnet Help Team
Posts: 8,747
Thanks: 1,374
Fixes: 463
Registered: ‎01-01-2012

Re: Cashback email missing

Thanks for getting in touch @Jesscrabb

As your services only went live on the 12th I'm afraid we can't chase this up as you should receive the e-mail within 10 days of your services going live and it's only been 6

If you haven't received it by the 22nd let us know and we'll get that chased up for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team