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£75 cashback problem

ArwenStar
Newbie
Posts: 2
Registered: ‎18-09-2019

£75 cashback problem

My broadband went live on 23rd August and I have yet to receive an email to claim my cashback?
2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,162
Thanks: 1,047
Fixes: 405
Registered: ‎01-01-2012

Re: £75 cashback problem

Thanks for getting in touch @ArwenStar

From checking your account I can see the e-mail was sent this morning but to speed things up for you I've claimed the cashback on your behalf.

You should receive this within the next 30 days but if you don't let us know and we'll investigate further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ArwenStar
Newbie
Posts: 2
Registered: ‎18-09-2019

Re: £75 cashback problem

Thank you for your help