Cant view my bill

[#1]

Cant view my bills, just comes up unable to complete this request.  I also want to upgrade my call package but when i go to do this online, the figures quoted for phone/broadband are higher than i should be paying.  A little worried about just going ahead as a few months ago i tried to reduce call package (on a different account) and you kept trying to charge me more money!!!  How do i get to speak to a human being?

[#2]

If you are using Firefox you won't be able to view your bills. This has been a recurring problem for many PN users, I only encountered it after updating to FF75. Seems nothing can be done about it although I