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Would like to cancel our broadband but have not had a response after 10 working days

ebeddard
Newbie
Posts: 1
Registered: ‎22-04-2020

Would like to cancel our broadband but have not had a response after 10 working days

Good Morning, 

We are currently on a rolling contract and would like to cancel our fibre broadband.

The cancellation forms were posted to PlusNet and we received an email on 6th April to say that a case has been opened and we will get a response within 10 day working days. However, it has been over 10 workings day and we have yet to have a response.

I have tried to call the customer support number but it said it is currently not available and suggested Plusnet Community.

Please am I able to get an update with the case? It has been over 14 days since the case was opened so the broadband should have now cancelled?

I look forward to getting a response.

 

 

1 REPLY 1
Cecilthe3rd
Plusnet Help Team
Plusnet Help Team
Posts: 17
Thanks: 6
Registered: ‎09-03-2020

Re: Would like to cancel our broadband but have not had a response after 10 working days

Hi @ebeddard

 

Sorry for the delay in replying.

 

Could you please send me you username via Private Message and I will have a look into what's going on.

 

May thanks.

 

- Thomas

 Tom Haigh
 Plusnet Help Team