Would like to cancel our broadband but have not had a response after 10 working days

[#1]

Good Morning, 

We are currently on a rolling contract and would like to cancel our fibre broadband.

The cancellation forms were posted to PlusNet and we received an email on 6th April to say that a case has been opened and we will get a response within 10 day working days. However, it has been over 10 workings day and we have yet to have a response.

I have tried to call the customer support number but it said it is currently not available and suggested Plusnet Community.

Please am I able to get an update with the case? It has been over 14 days since the case was opened so the broadband should have now cancelled?

I look forward to getting a response.

[#2]

Hi @ebeddard

Sorry for the delay in replying.

Could you please send me you username via Private Message and I will have a look into what's going on.

May thanks.

- Thomas