Plusnet Community
Help
cancel
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cannot amend or change billing details

VeganRunner
Dabbler
‎26-09-2022 4:51 PM
‎26-09-2022 4:51 PM

Cannot amend or change billing details

Hello,

I started a new contract on 10th September but I want to change to a different payment account for the direct debit.

I have no option to do so on the bills and payments screen. Before the new contract went live I'm sure I had that option but not now.

Anyone? Thank you very much.

0 Kudos
1 REPLY 1
LaurenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
‎28-09-2022 7:42 PM
‎28-09-2022 7:42 PM

Re: Cannot amend or change billing details

Hiya @VeganRunner, thanks for getting in touch. I'm sorry about the issues!

 

It looks like you've since called in to us, is this now sorted?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
0 Kudos