Account Stuck on product change in progress since renewal 3 months ago.

[#1]

I renewed my contract with plusnet back in June and my account has been stuck on product change in progress since, I’m still paying for the out of contract price.

[#2]

Hiya @johnjarram, thanks for getting in touch. I'm really sorry for the issues with the account!
 

I've taken a look at this and provided a more detailed response about the steps I'm taking for you here: https://www.plus.net/wizard/?p=view_question&id=227923558