cancel
Showing results for 
Search instead for 
Did you mean: 

Cancellation

FIXED
CorbyDave
Dabbler
Posts: 22
Thanks: 1
Fixes: 1
Registered: ‎23-03-2020

Cancellation

Hi. After much faffing about my account with Plusnet was cancelled yesterday (20th). I am not having a new provider as I am now using 5g broadband. However, my phone and broadband are still working today. I’ve spoken to 2 people at plusnet who assure me that they are no longer providing my services but could not explain why I am still connected. This seems very strange to me and wondered if there is any explanation for it. 

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 12,227
Thanks: 5,431
Fixes: 428
Registered: ‎30-06-2016

Re: Cancellation


Moderators Note


This topic has been moved from Everything Else to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

EmilyD
Aspiring Hero
Posts: 2,032
Thanks: 315
Fixes: 117
Registered: ‎26-03-2018

Re: Cancellation

Hi @CorbyDave. I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking a longer than we’d usually like to get back to customers. 

 

It's odd that your phone and broadband were still working after your cancellation. I'm sorry for any concern that this has caused. I've had a check of your account and can confirm that it's showing as cancelled. Are your services still working today or have they now stopped?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
CorbyDave
Dabbler
Posts: 22
Thanks: 1
Fixes: 1
Registered: ‎23-03-2020

Re: Cancellation

Hi Emily.

All seems to have stopped now, although I still have a dial tone, but can’t make or receive calls. 
I’m probably being paranoid but I see strange messages when I log into my account.

For example under ‘phone’ I get the following:

‘Your Home Phone order is currently being processed.

We will keep you updated by email and tell you once your service is ready to use.’


Which doesn’t read like a cancellation to me!

Hopefully you are right and everything is cancelled and I will just receive a final bill.

 

Regards,   Dave

 

 

EmilyD
Aspiring Hero
Posts: 2,032
Thanks: 315
Fixes: 117
Registered: ‎26-03-2018

Re: Cancellation

Fix

Thanks @CorbyDave and apologies for any concern that the message has caused - I'll flag this to the relevant team and I can confirm that your cancellation has gone through.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team