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cannot login to broadband

Posts: 1
Registered: ‎20-08-2022

cannot login to broadband

Hello can anyone help me to figure out the problem? I cannot log in even though I have created an account and paid 35.99 pounds for unlimited fibre and activation fee. I clicked "reset my password", but it showed it cannot find any account associated with my email. I don't know why.

Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: cannot login to broadband

Hiya @Shan93, I'm really sorry that you are having some issues getting logged into your account. 


When trying to reset the password, can you instead try using  the username you chose on sign up (any emails from us about your account will have your username on it)? You can reset the password here:


Let me know how this goes!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team