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Cancellation/refund

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Suzyk15
Hooked
Posts: 5
Thanks: 1
Registered: ‎06-12-2016

Cancellation/refund

Hi can someone advise me please.i ordered broadband last night paid activation fee /monthly payment totalling £48.49 .After reading some reviews mostly bad I've decided to cancel  with plusnet and stay with talktalk ,can't risk not getting good service after what I've read.

5 REPLIES 5
Gandalf
Community Gaffer
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Posts: 26,594
Thanks: 10,330
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Registered: ‎21-04-2017

Re: Cancellation/refund

Hi there.

Sorry to hear you’ve decided to cancel your order. If there’s anything I can do to change your mind just let me know.

Anoush
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Suzyk15
Hooked
Posts: 5
Thanks: 1
Registered: ‎06-12-2016

Re: Cancellation/refund

Thanks but how do I contact  plusnet is there an email address ? So I can cancel .

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
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Registered: ‎21-04-2017

Re: Cancellation/refund

From looking at your account I can see your order is on track to activate with no delays received from our suppliers at this point. But if you'd still like to cancel the best way to do that is by calling 0800 013 2632

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Suzyk15
Hooked
Posts: 5
Thanks: 1
Registered: ‎06-12-2016

Re: Cancellation/refund

Thanks but I've just rang to cancel, 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Cancellation/refund

Fix

No worries, all the best with your current/new provider.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet