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Cashback

s1m
Newbie
Posts: 2
Thanks: 1
Registered: 31-08-2017

Cashback

I'm sorry to add more cashback problems to this board (problems with plusnet giving cashback seem to be a theme...), but I signed up through a cashback ad on the plusnet website and haven't received a cashback email yet. I've checked the FAQ, it's been >10 days, and I'm unable to call the helpline given in the FAQ because they're only open 9-5 (and like most people I work 9-5). Could somebody chase it up please?

 

Thanks very much Smiley

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,318
Thanks: 2,084
Fixes: 367
Registered: 21-04-2017

Re: Cashback

Hi there.

 

Sorry to hear you've not heard about your cashback yet. I've tracked this and I can see we sent your redemption email on the 3rd August. It should have come from Plusnet Rewards. Can you check your junk mail folders etc?

 

Cheers

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
s1m
Newbie
Posts: 2
Thanks: 1
Registered: 31-08-2017

Re: Cashback

Hi Anoush, thanks for looking into it.

Thanks to your narrowing it down, I managed to find the email hidden in part of my inbox that I never knew I had (apparently I'm incapable of using gmail). So I've filled in the form now, thanks to your help.

 

Thankyou Gandalf, you're my hero (I've always wanted to say that)!

Plusnet Help Team
Plusnet Help Team
Posts: 7,318
Thanks: 2,084
Fixes: 367
Registered: 21-04-2017

Re: Cashback

Haha no problems Grin

 

Let Gandalf know if you have any issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team