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Cancel contract

Posts: 1
Registered: ‎02-03-2022

Cancel contract

Hi there,

I need to close my account and cancel my contract as I am selling my house and moving into my parents home soon.
Am I able to do this via the forum? If so, what information do I need to provide? I am had of hearing so I am unable to use the help line. I already understand that there will be a cancellation fee from what I've read.

Many thanks for any help,

Dan G
Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 392
Fixes: 87
Registered: ‎22-01-2018

Re: Cancel contract

Hiya @dangoodwin2412,


Thanks for getting in touch, I am sorry to hear you are leaving us but I completely understand why.


As outlined here you can place your cancellation request in writing if you are unable to call.


You will need to write a letter to us with your request and account details so that we can locate the account.


Our address is;


Plusnet plc, The Balance, 2 Pinfold St. Sheffield, S1 2GU


Please get back in touch if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team