Can't upgrade broadband - says broadband upgrade is already in progress

[#1]

yo,

i want to upgrade my broadband to the fastest most powerful broadband connection available in my area.

however on my profile (tdoc42), i can't upgrade as it says an upgrade is already in progress

and it's been like this for many months now!

please can you fix and let me upgrade to the fastest most powerful connection

thanks

[#2]

no matter sorted