Can an Admin contact me please, need something checking on my bill!
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Can an Admin contact me please, need something checking on my bill!
06-01-2013 4:01 PM
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1 Call charge - 10/12/2012 £76.15
1 Talk Anytime call barring charge - - £5.76
1 Plusnet Extra charge 10/12/2012 09/01/2013 £17.99
1 Call Plan charge 10/12/2012 09/01/2013 £4.00
1 Talk Anytime charge 10/12/2012 09/01/2013 £13.99
1 Talk Anytime call barring charge - - £5.76
1 Non Direct Debit Processing charge - - £1.50
what is the 'talk anytime call barring charge?' and why have i been charged for it twice? Also what is the talk anytime charge at £13.99? could someone run down what all the items are as i thought the 'call plan' was for my anytime calls? i knew what a few are but some have just confused me, especially the one that appears twice. thanks in advance. nikki
Re: Can an Admin contact me please, need something checking on my bill!
06-01-2013 4:10 PM
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Re: Can an Admin contact me please, need something checking on my bill!
06-01-2013 4:11 PM
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Talk anytime charge is the line rental
Regarding your broadband charge I assume that your exchange is Market 1 http://usertools.plus.net/exchanges/ and that you have just finished your introductory offer (I assume it was for 6 months)
Re: Can an Admin contact me please, need something checking on my bill!
06-01-2013 4:19 PM
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I'll break these down the best I can for you:
Call charge - 10/12/2012 £76.15
These are charges applied for calls that have been made that are outside of your Call Plan. for example if you were to call an 0871 number, this would be chargeable as it is not covered within the Anytime Calling Plan. If you're unsure about what numbers could have been dialled, you would be best off looking at your <a href="https://portal.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date=">Itemised Phone bill</a>. (Login required.)
Talk Anytime call barring charge - £5.76
This is a charge levied if you are to use more than what your 'Credit Limit is set for on your account. Customers with the Anytime Package will have a Credit Limit of £75. This means you can make phone calls outside of your Anytime Package (0871 numbers for example) and spend up to £75 (You can technically exceed this due to the amount of time it takes for our systems to report the amount you have used.) If this amount is exceeded, your calls will be barred and you will be harged £5.76 for this. You do have the option to top your Credit Limit up at any time to prevent this from happening. More information can be found <a href="http://www.plus.net/support/phone/credit-limit-and-top-ups-guide.shtml">here</a>
Plusnet Extra charge 10/12/2012 09/01/2013 £17.99
This is the monthly charge for your Broadband with us.
Call Plan charge 10/12/2012 09/01/2013 £4.00
This is a charge for the Talk Anytime Call Plan you are on, more information on this can be found <a href="http://www.plus.net/support/phone/home-phone-faq.shtml">here</a>
Talk Anytime charge 10/12/2012 09/01/2013 £13.99
This is the charge for your monthly Line Rental
Talk Anytime call barring charge £5.76
I am a little unsure why you have been charged twice for Call Barring, you'd need to speak to our Support Team on 0800 432 0200 or you can <a href="http://www.plus.net/wizard/">Raise a Ticket</a> The only way I can think that this has happened, is if you have previously topped up your Credit Limit and exceeded it again, however, if this is not the case, please do get in touch. (Login required to Raise a Ticket.)
Non Direct Debit Processing charge £1.50
This is a charge as you do not have a Direct Debit set up. If you would like to prevent this charge in future, you can set up a Direct Debit <a href="https://portal.plus.net/apps/paymentdetails/manage">here</a>
I hope this helps you in some way
Re: Can an Admin contact me please, need something checking on my bill!
06-01-2013 5:12 PM
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oh and just to add i havent topped up my credit limit at all, so i have raised a ticket to try and find out why ive been charged twice. thanks.
Re: Can an Admin contact me please, need something checking on my bill!
06-01-2013 5:18 PM
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Re: Can an Admin contact me please, need something checking on my bill!
06-01-2013 5:20 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Can an Admin contact me please, need something checking on my bill!
06-01-2013 5:23 PM
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Re: Can an Admin contact me please, need something checking on my bill!
06-01-2013 5:24 PM
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Quote from: jelv If you are prepared to commit to a years contract you could save a little by switching to the new Unlimited account.
sounds interesting could you send me a link so i can have a read thanks
Re: Can an Admin contact me please, need something checking on my bill!
06-01-2013 5:30 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Can an Admin contact me please, need something checking on my bill!
07-01-2013 2:54 PM
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