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Need clarification regarding promised upgrade.

rickyholland
Newbie
Posts: 1
Registered: ‎06-01-2013

Need clarification regarding promised upgrade.

Hello,
Having signed up for Plusnet just before the new 50% off and Unlimited bandwith offer was advertised I placed a call with Plusnet support before the engineer came to fit my new fibre broadband. After discussing my situation with a Plusnet rep I was told that once my line was active they would switch me on to the new deal (i.e 50% off for 6 months and unlimited bandwith).
As of today I am still waiting to be switched. Here is a link to the support ticket which was raised in regards to this issue - https://www.plus.net/wizard/?p=view_question&id=63646653
If someone could please advise that would be great.
Best Regards,
Ricky.
2 REPLIES
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Need clarification regarding promised upgrade.

A staff member will likely pick this up in the morning though you could phone Customer Care if you want to try to get things moving quicker.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Need clarification regarding promised upgrade.

Hi there,
That should have been sorted out for you now, please let us know if not?