Caller Display Not Working

[#1]

Having moved our business premises, without changing service provider, Caller Display has stopped working on our phone.  I have ensured that this is active in our account and having moved in July, had expected this to be active by now but it isn't

[#2]

Hiya @tayloredgames, thanks for getting in touch. I am really sorry for the issues with your caller display and for the inconvenience this is causing.

Upon looking into this for you it looks like there's a bit of work we need to do in the background before we can get this sorted for you and I have provided a more detailed response on this here for you: https://www.plus.net/wizard/?p=view_question&id=219829309. I have taken ownership so that I can keep you updated on this and get it resolved.