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Call summary not updating

Corsa
Grafter
Posts: 35
Thanks: 6
Registered: ‎17-12-2017

Call summary not updating

Hi there,

When I now log into my account and attempt to view my call summary (minutes used etc), it's just saying zero and has done so since 06/10/18 which was my new billing date.

I've spoken to Plusnet twice now and am still none the wiser why it's like this or if/when it will be fixed.

I am on a tight budget so need to be able to track minutes used so that I don't go over my inclusive minutes each months.

See attached screenshots of how it should look and how it now looks.

Thanks.
10 REPLIES 10
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Call summary not updating

Hi @Corsa,

 

Sorry about this, I have raised this with our billing team to work out why the current call usage isn't showing on the latest bill. We will be back in touch as soon as we have an update.


 Dean R
 Plusnet Staff
Corsa
Grafter
Posts: 35
Thanks: 6
Registered: ‎17-12-2017

Re: Call summary not updating

Thanks @deank, much appreciated.
Corsa
Grafter
Posts: 35
Thanks: 6
Registered: ‎17-12-2017

Re: Call summary not updating

Hi @deank.

Any update as it's now been a week?

Thanks.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,139
Thanks: 994
Fixes: 403
Registered: ‎01-01-2012

Re: Call summary not updating

We're chasing this up and we'll update you as soon as we know more.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Corsa
Grafter
Posts: 35
Thanks: 6
Registered: ‎17-12-2017

Re: Call summary not updating

2 weeks now since initial query and still no update? I've just checked my call summary and it's still not updating.

What progress has been made?

Do I need to escalate this to a higher level within Plusnet?
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,554
Thanks: 6,055
Fixes: 1,016
Registered: ‎21-04-2017

Re: Call summary not updating

Sorry to hear that. From what I can see our billing guys are still investigating this and we'll get this sorted as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Corsa
Grafter
Posts: 35
Thanks: 6
Registered: ‎17-12-2017

Re: Call summary not updating

Thanks but what is the timescale? Another week? Another two weeks?
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,869
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Call summary not updating

I'm afraid we don't have that information just yet, we'll let you know once it's sorted. Thank you for your patience and understanding in this matter.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Corsa
Grafter
Posts: 35
Thanks: 6
Registered: ‎17-12-2017

Re: Call summary not updating

Any update on this? I still cannot see the total number of minutes used.
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 106
Fixes: 59
Registered: ‎02-05-2017

Re: Call summary not updating

Hi @Corsa, we don't currently have any new updates other than it's still currently being looked into.

 

I do apologise for the inconvenience this is causing.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team