06-01-2019 10:06 PM - edited 06-01-2019 10:31 PM
My current line rental saver expires on 05/02/19. However on my latest bill that's came out tonight, I've been charged £12.25 from the 17/12/18 to 05/01/19 and £18.99 between 06/01/19 to 05/02/19?
Why am I being charged £12.25 and £18.99 (£31.24) when I still have a month to go with my line rental saver which ends on 05/02/19? I'm paying twice for something I've already paid for!
In addition, during my house move my broadband did not go live on 17/12/18 but a day later on 18/12/18. I was advised by one of your online chat agents that I would be compensated for the day lost without any internet service and I was told this was recorded on my account (I have the screenshots of the chat confirming this).
Can you please advise on these issues please?
Fixed! Go to the fix.
I'm sincerely sorry to hear about the issues you're currently experiencing.
I have responded to your query via a ticket on your account. You can view this here
Should you have any further questions, please feel free to get in touch.