Call summary not updating
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Call summary not updating
03-10-2018 8:53 PM
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When I now log into my account and attempt to view my call summary (minutes used etc), it's just saying zero and has done so since 06/10/18 which was my new billing date.
I've spoken to Plusnet twice now and am still none the wiser why it's like this or if/when it will be fixed.
I am on a tight budget so need to be able to track minutes used so that I don't go over my inclusive minutes each months.
See attached screenshots of how it should look and how it now looks.
Thanks.
Re: Call summary not updating
04-10-2018 3:50 PM
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Hi @Corsa,
Sorry about this, I have raised this with our billing team to work out why the current call usage isn't showing on the latest bill. We will be back in touch as soon as we have an update.
Re: Call summary not updating
04-10-2018 4:27 PM
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Re: Call summary not updating
11-10-2018 11:11 AM
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Re: Call summary not updating
11-10-2018 6:27 PM
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Re: Call summary not updating
18-10-2018 2:22 PM
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What progress has been made?
Do I need to escalate this to a higher level within Plusnet?
Re: Call summary not updating
18-10-2018 7:31 PM
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Re: Call summary not updating
18-10-2018 8:59 PM
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Re: Call summary not updating
19-10-2018 11:23 AM
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I'm afraid we don't have that information just yet, we'll let you know once it's sorted. Thank you for your patience and understanding in this matter.
Re: Call summary not updating
07-01-2019 1:37 PM - edited 07-01-2019 1:38 PM
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Re: Call summary not updating
07-01-2019 1:56 PM
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Hi @Corsa, we don't currently have any new updates other than it's still currently being looked into.
I do apologise for the inconvenience this is causing.
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