Browsing Restrictions

[#1]

Are Plusnet any different to any other ISP in this respect ?

AFAIK they all bill monthly in advance, do they stop billing once a migration is planned ?

[#2]

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@corringham wrote:

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@Baldrick1 wrote:

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From my reading of this topic, community members are trying to to explain how the Plusnet billing system currently works, not defending the status quo.

All the contributors mean well in their responses, but it just doesn't fix the underlying issues.

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Very true, rather unsurprisingly, rectifying perceived underlying problems with the Plusnet business system and operating procedures is beyond the capability of Plusnet customers, regardless of how long they spend on this forum explaining how it currently works.

[#3]

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@Baldrick1 wrote:

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Very true, rather unsurprisingly, rectifying perceived underlying problems with the Plusnet business system and operating procedures is beyond the capability of Plusnet customers,

Yes, that's why I described Plusnet as disappointingly not as good as they should be.

I've not been a Plusnet customer for a number of years - although previously I had multiple Plusnet accounts at multiple address for a very long time. They now can't provide any broadband at all at my address, however the altnet I now use are very good (a support phone call is usually answered within a couple of rings, but is rarely needed)

I'm thinking I've probably been here too long, as I'm finding it increasingly hard to recommend Plusnet in recent years.

[#4]

"...see other people having a bad experience"

What bad experience?  Until a user does not get a timely refund (if one is due), there is not an actual "bad experience".  Never confuse "I just don't like how things are with is really is 'bad service' ".

We see far more "bad experiences" from..

• Migration dates delayed due to external circumstances ... though because of the way things are done, the user still has a working service throughout - is that not what you call "The Principle of Least Astonishment" - things continue to function despite turmoil
• New supplier cannot place take over orders because the existing supplier has a pending cease order, arising from the subscriber instructing them to cancel on a specified date
• Old supplier cancels service as instructed and (for whatever reason) new supplier cannot supply the new service: those rotten scoundrels who supplied the old service just cut me off, now I cannot WFH, my kids are giving me grief, oh boo sob, woe is me

This really is a mole hill being made into a mountain which it is not.

[#5]

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@Townman wrote:

What bad experience? .

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Something like agreeing with Plusnet to cancel the DD and await the final bill, but then being threatened with "Browsing Restrictions".

And actually a late refund IS a bad experience - Plusnet certainly treat a late payment to them a a bad thing as they threaten debt recovery.

Anyway, this has gone away from the OP's original point, so I won't add more.

[#6]

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@corringham wrote:

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Something like agreeing with Plusnet to cancel the DD and await the final bill, but then being threatened with "Browsing Restrictions".

That was a very bad move, if it was advised/happened - it delays final invoice payment and/or any repayments to the customer.

[#7]

Couldn't resist one final post as received attached today, 1 day after the bill for unwanted and unrequested services!

I'm sure many of you can conjure up a reason this is right, reasonable and to be expected.😃.

Have a nice 'Plusnet' life.

PS Someone might like to tell them 'Browsing' has a generally accepted specific IT meaning, which is not the same as 'Internet Access' which is what I think they have threatened to withdraw or throttle (I now realise - after the service end date 🤔).

[#8 · Accepted solution]

Apologies, I forgot to reply earlier today, but I applied the credit as your last two bills had missing discounts.

[#9]

Thank you, I wondered where the number came from.

I probably wouldn't have got on my 'High Horse' if when I queried the early October payment by phone it was recognized as a mistake, rather than being explained by waffle i didn't understand about future payments.

Anyway, stirred a Hornets nest to be proud of - 45 messages in my email on topic

[#10]

No worries and apologies it wasn’t done sooner, I’ll give the adviser a heads up, so they know for future reference.