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Broadband payment made but not updated on account.

FIXED
Cazlizzy
Rising Star
Posts: 68
Thanks: 17
Fixes: 3
Registered: ‎15-08-2018

Broadband payment made but not updated on account.

Hi I made my broadband payment this morning and all went through and was good my end however the page didn't update and no receipt was sent. (a message did flash up but too quickly for me to see properly saying there was an issue they aware of and to try again later.) Before even considering trying again I checked my bank and the payment had actually gone through.

This is the first time I have had this issue Can some one please sort this out.

thank you.

10 REPLIES 10
Cazlizzy
Rising Star
Posts: 68
Thanks: 17
Fixes: 3
Registered: ‎15-08-2018

Re: Broadband payment made but not updated on account.

No Staff available to help ?? 

Cazlizzy
Rising Star
Posts: 68
Thanks: 17
Fixes: 3
Registered: ‎15-08-2018

Re: Broadband payment made but not updated on account.

@Gandalf hi..you have always been helpful with my queries in the past..any chance you may be able to assist or raise a ticket on this for me please Smiley

jab1
Aspiring Legend
Posts: 12,131
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: Broadband payment made but not updated on account.

@Cazlizzy - Gandalf is no longer on the Social Media Team , unfortunately, but - maybe - if I tag @MatthewWheeler , we MIGHT get some action - no promises, though.

John
Cazlizzy
Rising Star
Posts: 68
Thanks: 17
Fixes: 3
Registered: ‎15-08-2018

Re: Broadband payment made but not updated on account.

@jab1 ah..well ty for the response.... and hopefully it may help. thank you again Smiley

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 94
Thanks: 52
Fixes: 5
Registered: ‎27-11-2020

Re: Broadband payment made but not updated on account.

Hey there @Cazlizzy I've had a look and I've had to add a ticket on to the account with it being sensitive info. Please can you click on the link here 

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Cazlizzy
Rising Star
Posts: 68
Thanks: 17
Fixes: 3
Registered: ‎15-08-2018

Re: Broadband payment made but not updated on account.

@willcutforth thank you for responding I have sent a screenshot of required info.

 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 94
Thanks: 52
Fixes: 5
Registered: ‎27-11-2020

Re: Broadband payment made but not updated on account.

Fix

I've just replied to the ticket. Just let us know when you find out any more and we'll look into it.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Cazlizzy
Rising Star
Posts: 68
Thanks: 17
Fixes: 3
Registered: ‎15-08-2018

Re: Broadband payment made but not updated on account.

@willcutforth thank you so very much ..was really worried..im fine now i know it will be sorted. Smiley

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 94
Thanks: 52
Fixes: 5
Registered: ‎27-11-2020

Re: Broadband payment made but not updated on account.

Awesome Smiley do let us know if anything changes though because I would hate for it to cause problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Cazlizzy
Rising Star
Posts: 68
Thanks: 17
Fixes: 3
Registered: ‎15-08-2018

Re: Broadband payment made but not updated on account.

@willcutforth  hi Will..just to let you know the payment finally dropped from pending so i was able to make the payment successfully this time.

thank for your assistance with this Smiley