Broadband Usage
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Broadband Usage
27-04-2012 1:44 PM
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Re: Broadband Usage
27-04-2012 2:46 PM
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I've referred this one upwards, we're not sure what's going on there yet I'm afraid but will be sure to update you as soon as we know.
Re: Broadband Usage
29-04-2012 7:07 PM
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Thank you for your reply. In truth I would hope someone at PN has, by now, put their finger on the problem. Is it the case that my usage is not being measured at present?
Regards
Re: Broadband Usage
30-04-2012 12:00 PM
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I'll see what I can find out and get back to you as soon as I know more.
Jojo
Re: Broadband Usage
30-04-2012 1:53 PM
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Could you power down your modem and router for a few minutes and let me know once you've done it?
Jojo
Re: Broadband Usage
30-04-2012 5:03 PM
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Quote from: Joanne and let me know once you've done it?
How?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband Usage
30-04-2012 5:15 PM
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Re: Broadband Usage
30-04-2012 5:22 PM
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Re: Broadband Usage
30-04-2012 5:25 PM
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Re: Broadband Usage
30-04-2012 5:46 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband Usage
30-04-2012 6:26 PM
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Re: Broadband Usage
30-04-2012 7:34 PM
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I did not read your message until now. Unless you are on the late shift I guess you are not around now. I will 'power down' ( I guess this means switch off) my router and modem tomorrow for a few minutes and let you know when I go back on line.
Regards
trymyluck
Re: Broadband Usage
01-05-2012 10:26 AM
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I did as you requested at 9.20 a.m. and switched off the modem and router for 5 minutes. After booting up I went into my PN account and found I am still getting the same message 'Sorry, there's nothing to show at the moment' on the 'View my Usage' page. I first raised the matter with Plusnet on 25th April. I understand the Development Team are investigating (ID 69949 refers). Is this problem confined to me or is it a widespread Plusnet problem? Has anybody any technical inf. that would shed light on the matter?
Regards
Re: Broadband Usage
01-05-2012 4:07 PM
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Re: Broadband Usage
04-05-2012 9:29 AM
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