Broadband Usage

[#1]

Can anyone at PN tell me when I can expect the Broadband Usage reports to be restored to my account site? Is there any other way of getting this information?

[#2]

Hi there,
I've referred this one upwards, we're not sure what's going on there yet I'm afraid but will be sure to update you as soon as we know.

[#3]

Matt
Thank you for your reply.  In truth I would hope someone at PN has, by now, put their finger on the problem. Is it the case that my usage is not being measured at present? 
Regards

[#4]

HI trymyluck,
I'll see what I can find out and get back to you as soon as I know more.
Jojo

[#5]

HI trymyluck,,
Could you power down your modem and router for a few minutes and let me know once you've done it?
Jojo

[#6]

Quote from: Joanne

and let me know once you've done it?

How?

[#7]

By posting here

[#8]

a bit difficult if the router is powered down 

[#9]

I said for a few minutes, so I suppose I should have said power it back up again to state the obvious

[#10]

I didn't read it that way. I thought you meant power it down to allow you to do something, let you know it was down and you'd only take a few minutes.

[#11]

That's what I thought, never mind, she tries very hard 

[#12]

Hi jojo
I did not read your message until now. Unless you are on the late shift I guess you are not around now. I will 'power down' ( I guess this means switch off) my router and modem tomorrow for a few minutes and let you know when I go back on line.
Regards
trymyluck

[#13]

Hi jojo
I did as you requested at 9.20 a.m. and switched off the modem and router for 5 minutes. After booting up I went into my PN account and found I am still getting the same message 'Sorry, there's nothing to show at the moment'  on the 'View my Usage' page. I first raised the matter with Plusnet on 25th April. I understand the Development Team are investigating (ID 69949 refers). Is this problem confined to me or is it a widespread Plusnet problem? Has anybody any technical inf. that would shed light on the matter?
Regards

[#14]

It's not widespread but unfortunately there are other customers affected. I believe a fix has been identified but unfortunately it's not ready for this week's rollout, it'll either be in the next one or the one after.

[#15]

i am affected as well - i got a response saying pn couldnt see my usage either after i asked!