cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband Billing Query

Rybenuk
Grafter
Posts: 40
Thanks: 1
Registered: ‎03-01-2022

Broadband Billing Query

Hi

Looking for some clarification. Recently went through the renewal process and signed up to 12 month effective 1st April 2025 contract at £27.99. However every bill since (April, May, June) have all been £28.63? 

Is this something to do with me renew during an overlap period before the existing contract had run its course? Or an error due it being a special offer renew thing?

Bit confused why its 64p more each month since the new contract was set up.

Anyone shed any light on it?

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,855
Thanks: 10,675
Fixes: 1,625
Registered: ‎21-04-2017

Re: Broadband Billing Query

Hey, 

Sorry to see what has happened.

I've sorted this yesterday (You should have received a separate email with more details).

If there's any further issues, please let us know. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet