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Broadband Billing Query

Rybenuk
Grafter
Posts: 40
Thanks: 1
Registered: ‎03-01-2022

Broadband Billing Query

Hi

Looking for some clarification. Recently went through the renewal process and signed up to 12 month effective 1st April 2025 contract at £27.99. However every bill since (April, May, June) have all been £28.63? 

Is this something to do with me renew during an overlap period before the existing contract had run its course? Or an error due it being a special offer renew thing?

Bit confused why its 64p more each month since the new contract was set up.

Anyone shed any light on it?

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,991
Thanks: 10,989
Fixes: 1,640
Registered: ‎21-04-2017

Re: Broadband Billing Query

Hey, 

Sorry to see what has happened.

I've sorted this yesterday (You should have received a separate email with more details).

If there's any further issues, please let us know. 

Anoush Mortazavi
Operations Assurance Professional
Plusnet