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Broadband Bill is only £3.49 per month

Annie154
Interested
Posts: 1
Registered: ‎25-02-2019

Broadband Bill is only £3.49 per month

We moved house 3 months ago and my £19.99 broadband bill changed to £3.49 per month , sounds amazing but don’t want one big bill in 18 months , I have phoned accounts who say no prob we will sort it but nothing happens, my bill is still only £3.49 per month , sould I cancel my contract , any one got any helpful ideas , thanks
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OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Broadband Bill is only £3.49 per month

Hi @Annie154, thanks for your post and welcome to our Community!

 

We're sorry to hear of your billing difficulties. On checking the account we can see that you spoke with an advisor this afternoon who has raised this issue as a task to our Billing Operations dept.

 

Please let us know if you need anything else at all in the meantime, we're only a click away.