Billing issues

[#1]

Hi,
I am late paying my bill and I cant met the after 14 days that I have been given, due to my personal circumstances. I have tried to ring multiple times but I think your customer service team cant hear me and I cant hear them? There is no option to email so I dont know what to do?

[#2]

Hi @CalB96 

If you’re experiencing financial difficulties and are unable pay, our teams are here to support you through difficult times.

Have a look at our Paying your Plusnet broadband bill page for some things we can do to help and how to contact us. 

Ali

[Mod Edit: Updated reply to reflect relevant information]

[#3]

Hi,
This is for my broadband, I have attempted to ring your customer service team however there seems to be an issue with hearing each other. Is there another way I can contact your customer service team please.

[#4]

@CalB96 

Are you able to call from a different phone? 
Or you could try activating your loudspeaker once your call has been connected with a guide. 

Ali 

[#5]

Hi, ive tried that which is why I came to the forum as a last option.

[#6]

I dont have another phone.

[#7]

@CalB96 

We don't have account access here at the community forums. 

Ali 

[Mod Edit : Removed references to EE store]

[#8]

@Ali_A AIUI, the OP is a Plusnet, not EE , customer.

[#9]

I am not a EE customer nor am I near a EE shop. This does not help me?

[#10]

@CalB96 Talking to EE - by whatever means, would not help - as 'Help Team' should know.

[#11]

Hi @jab1  thanks for drawing attention to this.

The post came in on the wrong workflow.  I've updated the replies to reflect. 

Ali