cancel
Showing results for 
Search instead for 
Did you mean: 

Billing issue

Syau93
Hooked
Posts: 7
Registered: ‎27-03-2020

Billing issue

Hi 

I cancelled my BT sport app at the end of may but I've only just realised it's still billing me for the app for June-July, July-August and now August to September. I've not re-added it my account and would like the amount refunded please.

 

Thanks

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,473
Thanks: 5,100
Fixes: 411
Registered: ‎30-06-2016

Re: Billing issue

Moderators Note

This topic has been moved from My Order to My Account/Billing 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Billing issue

Hi there Syau93, I'm really sorry that removing BT Sports access didn't go through properly. I've sorted that out now and have refunded the over payments for you and that should reach your account within the next 10 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team