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Billing error?

JeanDavey
Newbie
Posts: 6
Registered: ‎29-10-2021

Billing error?

I usually have a discount on my bill for broadband. But this month I have not received this discount. Why is this?

7 REPLIES 7
Mav
Moderator
Moderator
Posts: 22,327
Thanks: 4,716
Fixes: 513
Registered: ‎06-04-2007

Re: Billing error?

Hi

 

Could it be that your initial contract has finished and the discount no longer applies?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

JeanDavey
Newbie
Posts: 6
Registered: ‎29-10-2021

Re: Billing error?

I still have another month to go

Moderator's note by Mike (Mav): Duplicate post removed.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Billing error?

Hi @JeanDavey

 

I'm really sorry that we charged you at the full price, it does look like the discounts didn't work this month for some reason so I hope that's not caused any issues for you. 

 

Would you prefer me to credit the difference off the next bill or to refund it back to you?

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
JeanDavey
Newbie
Posts: 6
Registered: ‎29-10-2021

Re: Billing error?

A refund would be acceptable.

Thank you

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Billing error?

No problem, I've just sorted out the refund for you so that should reach your account within the next 10 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Daria
Hooked
Posts: 9
Registered: ‎12-09-2022

Re: Billing error?

Hi! I have a problem with my bill.
I ordered broadband on August 26 and paid the bill for a month. I was notified by the company that due to waiting for a broadband connection, my calculation will be revised. The connection took place on September 22, and now I have received a full bill for the broadband service. I have a question why there was no recalculation? After all, in fact, I was able to use the service only 8 days out of the paid 30 days?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: Billing error?

Hi Daria,

Please see my reply to your original post Here Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet