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Bill discount halved.

Busterboy
Newbie
Posts: 2
Registered: ‎08-09-2022

Bill discount halved.

Hi there,
I've received my lastest bill (still 4 months left on my contract) and it's jumped from £31.99 to £39.25.
I've looked at the bill breakdown and the broadband discount has halved. Any ideas why that would happen?
4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,544
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: Bill discount halved.

Hi there!

I'm really sorry to see what's happened. I've refunded the overcharge to your bank account which you should get within 5 to 10 working days. The discounts are still applied moving forward, so hopefully this doesn't happen again. 

Let me know though if you do have further issues or there's anything else you'd need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Busterboy
Newbie
Posts: 2
Registered: ‎08-09-2022

Re: Bill discount halved.

I've had my latest bill and now the discount has disappeared completely!
Can you help please?
Mav
Moderator
Moderator
Posts: 22,336
Thanks: 4,718
Fixes: 513
Registered: ‎06-04-2007

Re: Bill discount halved.

Moderator's note by Mike (Mav): Fix removed as an issue is on-going.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,544
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: Bill discount halved.

Really sorry to see it's happened again.

I've prodded the system by reapplying the discounts and I've refunded the overcharge again.

You should receive the refund before or shortly after we take your latest payment. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet