Billing error?

[#1]

I usually have a discount on my bill for broadband. But this month I have not received this discount. Why is this?

[#2]

Hi

Could it be that your initial contract has finished and the discount no longer applies?

[#3]

I still have another month to go

Moderator's note by Mike (Mav): Duplicate post removed.

[#4]

Hi @JeanDavey, 

I'm really sorry that we charged you at the full price, it does look like the discounts didn't work this month for some reason so I hope that's not caused any issues for you. 

Would you prefer me to credit the difference off the next bill or to refund it back to you?

Adam

[#5]

A refund would be acceptable.

Thank you

[#6]

No problem, I've just sorted out the refund for you so that should reach your account within the next 10 working days.

[#7]

Hi! I have a problem with my bill.
I ordered broadband on August 26 and paid the bill for a month. I was notified by the company that due to waiting for a broadband connection, my calculation will be revised. The connection took place on September 22, and now I have received a full bill for the broadband service. I have a question why there was no recalculation? After all, in fact, I was able to use the service only 8 days out of the paid 30 days?

[#8]

Hi Daria,

Please see my reply to your original post Here